What Information We Collect
Various types of information are collected automatically or directly while using the 392 platform. A detailed breakdown is provided below:
- Account Information: Name, email address, mobile number, and date of birth provided at registration.
- Identity Verification Information: A copy of your national ID or passport (required for withdrawals only).
- Payment & Transaction Information: Records of transactions in Bangladeshi Taka (BDT) via bKash, Nagad, or other approved payment methods.
- Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution.
- Usage Information: A log of which pages you visited, how long you spent on them, and which games or sections you showed interest in.
- Cookies & Tracking Information: Cookies are used to manage sessions and remember user preferences.
- Personal Identity Information
- Mobile & Contact Information
- Financial Transaction Records (BDT)
- Device & Connection Information
- Usage Patterns & Logs
Data Usage Purpose & Cookies Policy
392 uses the collected information for the following purposes:
- For account creation, verification, and management.
- To process deposits, withdrawals, and transactions.
- To ensure platform security and prevent fraud.
- To provide customer support and resolve complaints.
- To analyze platform performance and inform the development of new features.
- To meet legal obligations and comply with regulatory requirements.
392 uses three types of cookies on the platform:
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To review and improve platform usage.
You can manage cookies through your browser settings; however, disabling essential cookies may limit access to certain platform features.
Data Retention, Security & Third-Party Sharing
392 stores all user data on secure servers protected by advanced encryption. Data is retained for as long as your account remains active and in accordance with applicable legal retention periods.
Our security measures include the following:
- SSL encryption is applied to all data transmissions.
- Automated alerts to detect suspicious activity.
- Regular security reviews and updates.
- Employee access to data is restricted and controlled.
Data Sharing with Third Parties: 392 never sells personal information to third parties for commercial purposes. However, limited data may be shared in the following circumstances:
- With payment processing providers (solely to complete transactions).
- In response to valid requests from legal authorities (in accordance with the laws of Bangladesh).
- With regulatory authorities for fraud prevention.
User Data Rights
392 believes every user should have full control over their own data. You have the following rights:
You may request a copy of your personal data held by us at any time.
Contact our support team to correct any inaccurate or incomplete information. Updates will be made promptly.
Upon a request to close your account, we delete your data within the limits permitted by applicable law.
You may object to the use of your data for specific purposes; valid objections will be honored.
Policy Updates & Contact Information
392 reserves the right to update this Privacy Policy at any time. Any significant changes will be announced on the platform and registered users will be notified. Continued use of the platform after a policy update will be considered acceptance of the revised terms.
For any questions about your data rights, or to request access to or deletion of your data, please reach out using the contact details below. Our support team aims to respond within 48 hours.